Jobs & Career
IT Client Support Technician II – University of Colorado Boulder | Full-Time Research Faculty Position
📍 Location: Boulder, Colorado
💼 Employment Type: Research Faculty (Full-Time)
💰 Salary Range: $66,980.41 – $87,122.77 per year
📅 Application Deadline: November 10, 2025
🗓️ Date Posted: October 24, 2025
Join the University of Colorado Boulder – Power Innovation in Space and Technology
The University of Colorado Boulder’s Laboratory for Atmospheric and Space Physics (LASP) is hiring a highly skilled IT Client Support Technician II to deliver world-class technical support to researchers, engineers, and scientists. This position offers the chance to work in a cutting-edge research environment that explores space, science, and technology — perfect for IT professionals who thrive in fast-paced, high-impact technical ecosystems.
As a key member of LASP’s IT team, you will provide Tier-1 help desk support to keep mission-critical systems and workstations running smoothly. From hardware and software troubleshooting to managing multi-platform environments, this role combines technical expertise, innovation, and customer service excellence.
About LASP – A Leader in Space Research
Founded a decade before NASA, the Laboratory for Atmospheric and Space Physics (LASP) at CU Boulder has been at the forefront of solar, planetary, and space physics for over 75 years. LASP scientists and engineers have contributed to missions that explore every planet in the solar system, including Mars, Jupiter, and beyond.
Today, LASP employs more than 700 experts and students, collaborating to advance humanity’s understanding of the cosmos. The laboratory is renowned for its interdisciplinary work that combines space science, spacecraft engineering, and operations — all while training the next generation of innovators.
By joining LASP, you become part of a mission-driven community committed to research, discovery, and education in one of the most advanced university labs in the world.
Key Responsibilities
As an IT Client Support Technician II, you will:
🔧 System Configuration and Maintenance
- Configure, support, and maintain desktops, laptops, and peripheral systems.
- Deploy Windows, macOS, and Linux operating systems, ensuring compatibility and optimal performance.
- Coordinate updates, outages, and configuration changes to reduce downtime.
💼 Technical & User Support
- Provide Tier-1 help desk support to LASP employees, resolving hardware and software issues.
- Manage service and incident tickets efficiently to ensure timely resolutions.
- Support A/V devices, printers, and network-connected equipment.
🔐 Security and Account Management
- Manage user accounts, security groups, and system permissions in Active Directory.
- Maintain IT security standards while balancing accessibility and operational needs.
🧾 Documentation & Asset Tracking
- Maintain accurate records of hardware inventory and IT operational procedures.
- Educate users on technology best practices, cybersecurity, and software use.
Position Details
- This position is primarily on-site, with occasional extended hours or off-hour support needs.
- Due to access to export-controlled information, only U.S. citizens, lawful permanent residents, or other protected individuals are eligible to apply.
Compensation and Benefits
💰 Salary Range: $66,980.41 – $87,122.77 per year
CU Boulder offers exceptional benefits, including:
- Paid Time Off: Generous vacation, sick leave, and holidays.
- Health Coverage: Comprehensive medical, dental, vision, and life insurance plans.
- Retirement Plan: 10% employer contribution.
- Tuition Assistance: For employees and dependents.
- ECO Pass: Free RTD transportation across Boulder and Denver.
- Professional Growth: Opportunities for continuing education and advancement within LASP and the university.
Explore more benefits through the CU Advantage Program, which supports employee wellness, recreation, and career development.
Required Qualifications
- Bachelor’s degree in MIS, Computer Science, or related field.
- Minimum 2 years of help desk or IT support experience.
- Strong knowledge of Windows 10/11 and macOS administration.
- Experience troubleshooting desktop hardware and Microsoft Office applications.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience with Linux (CentOS, RedHat, Fedora, SUSE) administration.
- Familiarity with PowerShell, Python, and Bash scripting.
- Knowledge of TCP/IP networking, automated deployment tools, and JAMF/MCM management systems.
- Ability to lift and transport equipment up to 50 pounds.
Why Work at CU Boulder?
The University of Colorado Boulder offers a collaborative, innovative, and inclusive work environment that fosters growth and discovery. You’ll be part of a mission that combines technology and space exploration — all while living in one of the most beautiful cities in America, surrounded by the Rocky Mountains.
Be ambitious. Be groundbreaking. Be Boulder.
How to Apply
To apply, please submit the following materials through the CU Boulder Jobs portal:
- Resume or CV
- Cover Letter (detailing your qualifications and experience)
- (Optional) Transcripts or Degree Verification (required if selected as a finalist)
Application Deadline: November 10, 2025
📧 Contact: Boulder Campus Human Resources – Recruiting@colorado.edu
⚠️ Applications will not be accepted via email. Please apply directly through CU Boulder’s online portal. (See the link below)
Equal Opportunity Statement
The University of Colorado Boulder is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and encourage applications from individuals of all backgrounds, including veterans and persons with disabilities.
Apply Now: https://jobs.colorado.edu/jobs/Login?jobId=68153
